Positions Available
Reolian HR Principles
Reolian Training Principles
Reolian Compensation System

New Positions Available

Job Title : Bus Captain

Main responsibilities     

• Provide bus service
• Follow instructions from Control Center and headway controller

Qualifications:

• Primary education
• Scooter driving license holder is preferable
• Experience bus driver is preferable
• Safety driving record
• Work on shifts
• Healthy
• Good at written & spoken Chinese

Job Title ： Headway Controller / Mobile Headway Controller

Main responsibilities           

• Monitor daily operation in Terminus
• Prepare bus arrival and departure record
• Follow instructions from Control Center for dispatch
• Arrange meal break for drivers
• This range of responsibilities is not limited.

Qualifications

• Secondary education
• Scooter driving license holder is preferable
• Responsible
• Work on shifts
• Good at written & spoken Chinese

Job Title ： Parking Lot Assistant

Main responsibilities

• Provide shuttle bus service for drivers
• Arrange parking lots for buses
• Instruct operation for GPS, Macau Pass system to the new drivers
• Re-fueling
• Send/collect buses to/from maintenance centers or Terminus
• Maintain safety environment in car park
• Monitor all in/out buses
• Lunch box deliver service for driver at terminus
• This range of responsibilities is not limited.

Qualifications

• Primary education
• Scooter driving license is a must
• Responsible
• Work on shifts
• Good at spoken Chinese

Job Title ： Operation Officer

Main responsibilities

• Handle customer complaints
• Prepare driver notices
• Handle route diversion and bus stop suspension (central contact on route diversion info with DSAT)
• Handle external correspondence
• Manage driver warning letter (from issue to filing)
• Manage document control#
• Maintain terminal asset list and monthly checking procedures
• Maintain cell asset list for operation
• On-site ad-hoc operation support
• Purchase terminal amenities
• Organize accident files monthly
• Arrange bus captain interview for customer complaints and serious accident
• Check driver interview schedule daily & reschedule those who are absent
• Coordinate with market lag and commercial and call center
• Cell phone asset
• This range of responsibilities is not limited.

Qualifications

• University Degree or higher
• Minimum 3 years relevant experience with good track record
• Transportation industry experience is a strong plus
• Creative and innovative thinking
• Ability to work under pressure and attention to details
• Ability to self-motivate and take responsibility
• Well-developed verbal and written communication skills
• Ability to attend and comprehend training seminars
• Actively applies feedback received to day-to-day work and strives to improve performance
• Good customer service skill for both internal and external customers
• Good communication to liaise with fellow staff
• Good computer skills
• Good at both written & spoken Chinese and English

Job Title ： OCC Controller

Main responsibilities

• Monitor and control real time operation through GPS system
• Deploy vehicle flexibly and effectively as central commander
• Record information of special traffic situation and report management
• Instantly notice police, fire or ambulance for emergency assistance
• Timely submit work report according to management request
• This range of responsibilities is not limited.

Qualifications

• Secondary education
• Transportation industry experience is a strong plus
• Responsible
• Work on shifts
• Ability to work under pressure and make instant decision
• Ability to self-motivate and take responsibility
• Good communication to liaise with staff at all levels
• Actively applies feedback received to day-to-day work and strived to improve performance
• Excellent computer skills
• Good at both written & spoken Chinese and English

Job Title ： Investigation Specialist

 
Main responsibilities

• Manage for all matters relating to safety and security
• Keep all staff’s safety file
• Coordinate monthly safety meeting
• Formulate all the daily, monthly, quarterly and yearly safety report
• Supervise company program about risk prevention and incident/accident disposal, including response, investigation, analysis and therefore afterward policy & training
• Response to regular/contingency incident and accident, investigating and formulating relevant enforcement plan
• Take action upon regular/contingency incident and accident if needed
• Support plan of environment plan
• Ensure the compliance of career health & safety regulation and other rules etc
• Other work assigned by Supervisor
• Assist in the implementation of Safety Management System (ISO 18001)
• Administration of Safety Management System
• This range of responsibilities is not limited.

Qualifications

• University Degree or higher
• Minimum 3 years relevant experience with good track record
• Transportation industry experience is a strong plus
• Tertiary qualifications in safety related discipline
• Previous experience in safety related role
• Through understanding of safety management system requirements (ISO18001 or similar)
• Knowledge of risk assessment processes
• Commitment to good safety and environmental practices in the workplace
• Incident investigation skills
• Ability to analyze statistical trends and recommend corrective actions for negative trends
• Understanding of the continuous improvement cycle  “Plan, Do, Check, Act”
• Good computer skills
• Excellent at both written & spoken Chinese and English

Job Title ： Lead Mechanic

 
Main responsibilities

• Coordinate for maintenance process
• Organize and motivate maintenance service team
• Monitor cleaning status of vehicle and equipment to comfort with standard
• Compile all necessary maintenance documentation including maintenance report, numbering of correspondence and others etc.
• Provide routine preventive maintenance for vehicle and equipment
• Implement preventive plan according to company and OEM request
• Keep record for repair and preventive work
• Deliver direct vehicle maintenance
• Provide vehicle maintenance including but not limited to adding fuel, 
• engine oil, refrigerant
• Deliver vehicle bodywork concerned maintenance and paintwork
• Supervise the safe work of subordinates
• This range of responsibilities is not limited.

Qualifications

• Primary education
• Minimum 3 years relevant experience with good track record
• Transportation industry experience is a strong plus
• Responsible
• High level of mechanical skills with an eye for detail
• Medium level of auto electrical/body repairs skills
• Ability to motivate and lead others
• Well-developed verbal communication skills
• Ability to prioritize in a dynamic environment
• Sense of pride in his/her work environment
• Ability to attend and comprehend training seminars
• Good at spoken Chinese

Job Title ： Mechanic

 
Main responsibilities

• Help provide routine preventive maintenance for vehicle and equipment
• Help implement preventive plan according to company and OEM request
• Help keep record for repair and preventive work
• Assist to deliver direct vehicle maintenance
• Assist to provide vehicle maintenance including but not limited to adding fuel, engine oil, refrigerant
• Assist to deliver vehicle bodywork concerned maintenance and paintwork
• This range of responsibilities is not limited.

Qualifications

• Primary education
• Transportation industry experience is a strong plus
• Responsible
• Work on shifts
• High level of mechanical skill
• Commitment to good safety and environmental practices in the workplace
• Ability to work flexible hours
• Ability to attend and comprehend training seminars
• Good at spoken Chinese

Job Title ： Accounting Clerk

 
Main responsibilities

• Handle general accounting duties including preparing vouchers, data entry, cheque issuing, filing & etc
• Prepare monthly accounting schedules, reconciliations, expenses analysis reports for analytical review
• Provide general clerical support on routine accounting matters and other duties as assigned
• Assist in ad hoc assignments
• This range of responsibilities is not limited.

Qualifications

• Diploma Degree or higher in Accounting
• Minimum 2 years relevant  experience with good track record
• Good computer skills
• Good at both written & spoken Chinese and English

Job Title ： Call Center Assistant

 
Main responsibilities

• Manages all input and output contacts with customers (telephone, letters, e-mail, SMS, fax, etc). Acts as a key contact to answer customer inquiries and complaints
• Performs call backs in accordance with existing policy
• Implements and optimizes Customer Service activities
• Interfaces between internal and external contacts
• Cooperates with other department’s selected issue owner to handle clients’ complaints in time
• Creates the daily news summary report from local newspaper, radio and other media means
• Organize the refund of Macau Pass over payment including follow up of the complaint and interact with the Department of Transport
• This range of responsibilities is not limited.

Qualifications

• Secondary education
• Transportation industry experience is a strong plus
• Work on shift
• Creative and innovative thinking
• Good computer skills
• Good at both written & spoken Chinese and English

Job Title ： Administrative Assistant

 
Main responsibilities

• Sort and file Headway Controller Sheet Sorting & filing
• Input attendance into VDS
• Prepare daily Parking lot sign-in sheet
• In charge of Office administration(stationary order, office cleaning etc)
• Communicate with Headway Controllers (contact with HC, arrange supplies to HC , etc)
• Communicate with driver committees for meetings
• Maintain operations meeting attendance and minutes
• Prepare envelopes for letters to drivers
• Manage Macau Pass Card and Uniform record
• This range of responsibilities is not limited.

Qualifications

• Secondary education
• Transportation industry experience is a strong plus
• Ability to work under pressure and attention to details
• Ability to self-motivate and take responsibility
• Good customer service skill for both internal and external customers
• Actively applies feedback received to day-to-day work and strives to improve performance
• Good computer skills
• Good at both written & spoken Chinese and English

Job Title ： Cleaner

 
Main responsibilities

• Use equipped power cleaning tool, brush and cleaner to clean outside vehicle surface
• Clean graffiti
• Use equipped facility and product to clean inside vehicle including sweeper, mop, rag and cleaner
• Check fare box and trash bin
• Post or change passenger information, leaflet, and other papers on a bus according to management instruction
• Record for all cleaning work executed
• Provide cleaning services to other facilities (workshop, office etc)
• This range of responsibilities is not limited.

Qualifications

• Primary education
• Work on shifts
• Good at spoken Chinese

Reolian HR Principles

Recruit and promote the best talents:

Reolian seeks to recruit the best talents in the public transport industry and facilitate internal promotion. We are committed to employee training and internal promotion.

Employee development:

Our goal is to help employees to grow and become successful in their careers. We strongly emphasized training and employee development. We will provide employees with internal training program to develop skills and expertise. Reolian fosters an upward mobility culture so that our employees will seek to improve. We also aim to promote internal candidates to higher positions as appropriate.

Reolian Training Principles

Our training aims to provide employees with our core values and customer first philosophy as well as tools necessary to succeed. Reolian is committed to invest in employee training in all levels from bus drivers to managers.

Core elements of our training program included:

• Fostering Reolian culture
• Encouraging employee development
• Achieveing world class safety standards
• Delivering premium service and customer care
• Complying with rules and regulations.

In addition, our training will focus on organized and systematic approach in operation. We train our employees to become public transport professionals and use the Reolian way to complete their work. Our training is highly effective and will use internal resources. Our training expected results are:

• Created a new team spirit
• Increased operating efficiency
• Improved customer service
• Enhanced public transport system.

Reolian Compensation System

Reolian proposes an attractive compensation system that includes the following aspects:

• Paid Annual Leave
• Paid Sick Leave
• Medical Benefits
• Pension Fund
• Allowances
• Annual Performance Bonus
• On-job Training
• Promotion Opportunities
• Stable Employment

Positions Available
Reolian HR Principles
Reolian Training Principles
Reolian Compensation Syste